Returns & Refunds – Flowers, Plants & Gifts

Our flower bouquets are arranged with the highest quality, fresh-cut flowers designed to last.

All flower bouquets come with flower food and care instructions to increase the freshness of your flowers.

Should there be a problem with your flowers or plant, we require notification within 24 hours of receipt to allow us to investigate. A photograph may be required to support any claims.

As flowers and plants are a perishable item, returns are only accepted under the following circumstances:

• All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.

• As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available, at the managers discretion.

• Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

• Bespoke and custom-made orders cannot be returned once they have been made, unless damaged or faulty and proven to be so at the point of receipt.

All fresh flowers require care and attention. If it is deemed that the products have not been cared for as per instructions on our flower care leaflets, then we may NOT offer an exchange of product or store credit.

As all flowers are not always in season, or not in stock, What the Fleur reserves the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to your desired design. If you require a specific product, please call and check for its availability.

Delivery times are between 8.30am and 6pm. If you require a timed delivery, please call and speak with our team and if we can accommodate this for you, we will.

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.

BEFORE placing an order PLEASE CHECK our ‘delivery’ page to ensure that the recipient’s address/location is in one of our delivery areas – if you are unsure of this PLEASE CALL the shop on 01223 312782 to check if we can make the delivery BEFORE placing the online order.